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Are parish web sites worth the effort? by Graeme J. Davidson & Zena Moran, November 2000

Cartoon
"Does it matter what we put on the church web site as long as we have one?"

Plenty of parishes launch their own web site with high hopes of e-evangelism proclaiming the Word from the 'browsertops' at little cost and effort.

And the result after the initial flood of eagerness and curiosity has faded? The hard reality is that many average-size parishes report five to twenty hits a month and some of those were search mistakes!

One upstate New York church with 1200 regular members and a church school shows an average of 135 hits per web page for the last year — 11 hits a month. The front page, with a large picture of the church stained glass windows, gets more hits. But few people bother to enter the rest of the site. Hardly surprising. It takes half a minute on a 28.8Kb modem to download those windows. And who wants to see them? Stained glass windows enthusiasts and the faithful who see them every Sunday? Is that why they put up the web site? Or was it to provide information about the parish?

50% or more of church members may be online and spend a typical half an hour a day on the Net, but they don't log on to their own church site. Why? What's wrong with parish web sites? Are they really worth the effort?

Why church sites miss out
There are plenty of reasons offered for the poor hit rate on church sites.

  • The information is out of date — maybe the web expert has left and the new person is full of promises but is poor on delivery or doesn't have the time.
  • The information is irrelevant — how many want to download a sermon given 18 months ago? Or read a report about the last conference the clergy went to? Or the trip the choir made to a concert 5 months ago?
  • Poor welcome for newcomers to the area — maybe it provides information about the church building, the clergy résumés, and gives times for church services, but no information about the church's theological style, a map of how to get to the church, what is available for children, or way to join.
  • It's difficult to access and navigate the site — maybe the site was developed by those who have high speed Internet, or wasn't designed with expansion or navigation in mind.
  • The content is bland and boring — written by someone who doesn't understand the basics of journalistic writing or it features the church leaders to the exclusion of other people and activities.
  • The site is not-interactive — there's no way of getting in touch or commenting, and if you can, no one responds.
  • It has quickly become a burden and a bore, falling on the all too broad shoulders of the parish office staff who may be poorly trained to cope with the new technology and have other pressing concerns.

Web religion can be successful
Studies have shown that about 7% of adults and 12% of children who use the Net check out religious sites. In a survey of religion and the Internet in the Washington Post on April 10 last year, sociologist Ken Bedell discovered that nearly 80% of the 600 respondents said the Internet played a role in their spiritual lives. Some logged on to Web religion three times a week and over half admitted to submitting email prayers. Most of these respondents were obviously getting something they needed. But did they find it on a parish web site? People also check out parish websites as part of their research into which church to visit in your area. The site becomes a window into the soul of the church and showcasing stained glass windows, the organ, and clergy résumés is going to be a major turnoff as they are all about parish and clergy egos.

Why, what and who?
There's no doubt that for most churches the Internet is the way to go. It's immediate, cheaper than postage and worldwide in distribution.
But don't rush to the HTML editor or the Java scripting until you take the first step of establishing the purpose of the web site and a practical strategy for reaching the target audience. And, if your church is already on the web, it can still be worth a re-evaluation.

Establish why your church wants a web site, what it is for and who it is for. Here are some typical reasons:

  • For the parish to present itself — a parish notice board in cyberspace
  • To inform the parishioners and others about key people, news and events — an easily distributed parish newsletter
  • To welcome newcomers, reach those who are housebound, seldom seen or who have left
  • To evangelize beyond the parish boundary
  • To share resources, sermons, study materials, prayers and ideas with others on the web
  • A place for prayer requests to be sent and prayed about at a prayer group
  • To provide online counselling or to answer questions about the faith and the Church
  • Because everyone else is doing it — seems like a good thing to do and shows that the parish is 'with it'

Whatever the reason, the whole parish must be behind the initiative, otherwise it will be treated as a marginal 'nice to have' activity to appease the parish computer nerds.

Start small
Don't feel the need to be overly ambitious. Maybe your church needs to think of growing into the web by starting with a simple online notice board — church name and theological style, times of services, children's programs and group events open to anyone, and contact details. It also helps to provide links to key resources and other sites. It mightn't get a million hits, but it will get across essential information, be easy to navigate and it won't need constant updating — until the parish is ready to go to the next phase in its site development. This could include biblical education, study guides and other avenues of spiritual development, while a third stage might be making the site more interactive.

Follow-up articles
10 key ideas for proclaiming the Word from the browser tops >> more
10 ways to improve parish web design >> more

See also
A guide to religion in the 2004 US elections >> more

The new animal spirituality: Do all dogs go to heaven? >> more

Alpha Courses: A global franchise with slick packaging and dubious contents? >> more

Harry Potter's biggest battle: religion >> more

Clergy abuse: Legal fallout intensifies for Catholics, others >> more

Gambling now: vice, virtue or both? >> more

The Pentecost experience >> more

Best bible resources on the Net >> more

Are parish web sites worth the effort? >> more

10 key ideas for proclaiming the Word from the browser tops >> more

10 ways to improve parish web design >> more

Was Jesus a member of the Essenes? >> more

Copyright © 2000 Theological Editions

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